An information technology specialist works with people who use computers in their workspace, their business, or at home. There are many job opportunities in computer support, most of which require education, experience, and industry certification. The University of Alaska Information Technology Specialist Program will train you in the necessary technical areas of computer support; as well as the human side of technical support.

The ITS program is built around the following five skill areas:

• Applications Skills: Students will learn to use the essential office applications including word processing, databases, graphics, desktop publishing, and the Internet.
• Networking Skills: Students will learn to use, configure, troubleshoot, and install networks in a small to intermediate office environment.
• Hardware and Software Configuration and Troubleshooting Skills: Students will learn to install, troubleshoot, and configure hardware and software. The skill of troubleshooting will include both research and application.
• Independent Thinking and Research Skills: Students will learn to research computer problems, provide computer support, and to learn new computer applications. Students will learn to acquire new skills independently in order to keep their skills current.
• Human Relations and Support Skills: Students will learn to help other computer users, develop training and maintenance plans and to translate their knowledge so that others can use it. Students will also learn to respect and meet the diverse technical support needs of computer users.